bk399 Terms and Conditions

1 Introduction and Definitions

bk399 is an online betting and casino platform for Bangladesh, operated through the domain https://bk399.cam/. These terms and conditions ("Terms") form a legally binding agreement between bk399 and its users. By accessing, registering on, or using any service on the platform, you fully agree to these Terms.

1.1 Key Definitions

• "Platform" — The bk399 website, mobile application and all related services.
• "User" or "Member" — Any person registered on bk399.
• "Account" — Each user's personal profile and wallet.
• "Real Money" — Actual currency deposited into an account (Bangladeshi Taka / ৳).
• "Bonus" — Promotional credits or benefits provided by bk399.
• "Company" — The organisation operating bk399 and its authorised representatives.

2 Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To open an account on bk399 and use the platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or otherwise legally eligible to use this platform.
• You must have a valid national identity card or passport in your own name.
• You must not be a person whose account has previously been closed or suspended by bk399.
• You must not be on a self-exclusion list due to mental or financial difficulties related to gaming.

2.2 One Account per Person

Each person may open only one account. If multiple accounts belonging to the same person are identified, bk399 reserves the right to close all such accounts and forfeit any funds held in them.

2.3 Accuracy of Information

All information provided at the time of registration must be truthful, accurate and complete. Providing false or misleading information is a direct violation of these Terms. bk399 may initiate a KYC (Know Your Customer) verification process at any time and request the necessary documents.

3 Account Security

Keeping your account secure is your own responsibility. bk399 encourages you to follow the guidelines below to protect your account:

• Use a strong and unique password — one you have not used on any other site.
• Do not share your login details with anyone, including bk399 staff.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, contact support immediately.

You are responsible for all activity carried out through your account. bk399 will not be liable for any loss resulting from unauthorised access by a third party; however, if you notify our support team promptly, we will do our best to assist you.

4 Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

bk399 supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

4.2 Deposit Limits

• Minimum deposit: ৳500 (applicable for each method).
• The maximum deposit limit depends on the account tier and verification status.
• Once a deposit is credited to the account, it is immediately available for gameplay.

4.3 Withdrawal Limits and Timeframes

• Minimum withdrawal: ৳1,000.
• Withdrawal request processing time: between 30 minutes and 3 hours.
• Withdrawal funds will only be sent back via the method used at the time of deposit.
• Withdrawals may be delayed or blocked if KYC verification has not been completed.

4.4 Currency and Conversion

All transactions on bk399 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. Receiving this bonus is subject to the following conditions:

• Bonus wagering or rollover requirement: 10x (bonus amount × 10).
• For example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.
• The bonus will only be given alongside a real money deposit — it cannot be cashed out directly.
• The bonus is valid for 30 days from the date it is issued.

5.2 VIP Cashback Program

The bk399 VIP program has five tiers, with weekly cashback paid at each tier:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.4%
• Gold — weekly cashback up to 0.6%
• Platinum — weekly cashback up to 0.8%
• Diamond — weekly cashback up to 1.0%

5.3 Promotion Rules

• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• bk399 reserves the right to change, suspend or cancel any bonus offer at any time.
• If bonus abuse or bonus hunting is detected, the bonus will be cancelled.

6 Betting and Gaming Rules

6.1 Betting Limits

Minimum and maximum betting limits are set for each game or betting market. These limits are displayed on the relevant game page.

6.2 Validity of Bets

A bet will only be considered valid once the system has successfully confirmed it and the relevant amount has been deducted from the user's account. Incomplete bets due to network outages or technical errors will be considered void.

6.3 Sports Betting

Special rules apply to cricket, football and other sports betting:

• If a match is cancelled, the bet is generally refunded.
• Results are determined based on the official scorecard or the announcement of the relevant sports authority.
• Bets accepted in live betting cannot be changed or cancelled.

6.4 Gaming Software

bk399 works with internationally recognised game providers including Pragmatic Play, JILI, PG Soft and Spribe. A verifiable random number generator (RNG) is used across all games to ensure fairness. In the event of a technical error in a game, bets will be settled according to the rules of the relevant provider.

7 Prohibited Activities

The following activities are strictly prohibited on bk399. Violating these terms will result in the account being closed immediately and deposited funds may be forfeited:

• Operating multiple accounts.
• Using a false identity or the identity of another person.
• Applying bonus hunting or arbitrage betting strategies.
• Operating games through software bots, automated scripts or artificial intelligence.
• Colluding with other users to gain an unfair advantage in games.
• Attempting to damage the system through hacking, phishing or cyber attacks.
• Using the platform for money laundering or any other illegal financial activity.
• Communicating with support or other users in an indecent, threatening or abusive manner.

8 Account Suspension and Closure

8.1 Suspension by bk399

bk399 may suspend or permanently close any account in the following circumstances:

• Violation of any clause of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicious or fraudulent activity.
• Legal requirements or regulatory instructions.

8.2 Closure by the User

You may close your account at any time by sending an email to support. You will be given the opportunity to withdraw your available balance before the account is closed; however, bonuses that have not met wagering requirements will not be paid out.

8.3 Temporary Break

As part of responsible gaming, users can voluntarily suspend their account for a set period (7 days, 30 days, or longer). For more details, visit the Responsible Gaming page.

9 Responsible Gaming

bk399 believes that gaming is a form of entertainment — not a solution to financial problems. We encourage all our members to play responsibly:

• Only play with money that, if lost, will not affect your daily life.
• Set a fixed time and budget, and stick to them.
• View gaming as entertainment, not as an opportunity to recover lost money.
• Do not play using money belonging to family or friends.
• If you notice signs of gaming addiction, seek professional help.

Our Responsible Gaming page has information on self-restriction tools and support.

10 Privacy & Data Protection

bk399 takes the protection of your personal information very seriously. We use industry-standard SSL encryption to keep all transactions and personal data secure.

Full details on how your information is collected, stored, and used can be found in our Privacy Policy. In brief:

• Your personal information is not sold to third parties.
• Information is not disclosed except as required by law.
• You have the right to view and correct your own personal information.
• Details on the use of cookies are described in the Privacy Policy.

11 Limitations of Liability

bk399 will not be held responsible for the following:

• Problems caused by internet disconnection or the user's device.
• Technical errors in third-party game software.
• Unauthorized access to an account due to user negligence.
• Changes to or discontinuation of services due to legal or regulatory changes.

bk399 is committed to ensuring fair play and a safe environment. In the event of any technical error, we will make every effort to provide maximum assistance.

12 Changes & Updates

bk399 reserves the right to update or change these terms and conditions at any time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the platform.
• Sending a notification to your registered email.

If you continue to use the platform after any changes, you will be considered to have accepted the updated terms. We recommend checking this page regularly.

13 Contact & Dispute Resolution

13.1 Contact

For any questions, complaints, or suggestions regarding these terms, please get in touch with us:

• 24/7 Live Chat Support (in Bengali) — available directly on the platform.
• Email: [email protected]

13.2 Complaint Process

If you have a dispute or complaint, please first contact the support team via live chat or email. We aim to resolve all complaints within 7 business days from the date received. Complex matters may take longer, but we will keep you updated at every step.

13.3 Applicable Law

The interpretation and application of these terms will follow the relevant applicable law. Any dispute will be handled with an effort to reach a friendly resolution through discussion.